We build store operations as ServiceNow work in your instance — sharing identity, tables, reporting, and the release process you already use.
Standard operating procedures authored once at corporate and completed in the store. The result is a dated record — who did the work, when, and what they attached — not a paper form that never leaves the binder.
One intake for a broken steamer, a dead register, or a fitting-room light that will not come on. Issues sit with the asset and the store, so the people who can close them see the same record.
Send the contracted vendor with the unit, warranty, and location already on the work order. The store does not have to re-explain the machine over the phone.
Openings and remodels as a real workflow: permits, equipment, network, hiring gates, brand sign-off, and a day-one readiness review. Dependencies are enforced, not tracked in a side spreadsheet.
Completion, compliance, and exceptions by store, district, region, or franchisee — on the reporting engine the rest of the enterprise already uses. Franchise operators see their stores. Corporate sees the fleet.
We build on ServiceNow capabilities you already pay for rather than reinventing them. That is what keeps an upgrade a scheduled event.
Store-facing work in your instance, under your naming and your release process.
Task cards, camera, and simple forms for associates who are on the floor.
One record per unit, so maintenance and incident routing agree with each other.
Declarative flows first. Script where the platform genuinely has no answer.
POS, labor, ERP, and store systems joined with platform integrations — not a second warehouse.
Corporate, licensee, and franchisee data kept properly separated inside one instance.
If your platform team takes it over later, that should be straightforward: scoped application, source control, tests, and a runbook written for the admin who inherits it.