Checklists & SOPs
Standard work written at corporate and completed on the floor, with a record instead of a clipboard.
ServiceNow development practice
Retail · Franchise
Your business already
runs on ServiceNow —
your store should
too.
Storeworkflows builds store operations on the ServiceNow platform your enterprise already governs. One system of record from the store floor to corporate.
01
The floor
The store and the enterprise should share a record — not a weekly export.
Checklists, equipment faults, vendor work, and opening programs belong in the same system that already holds identity, assets, incidents, and reporting. We build that layer in your instance.
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Checklists & SOPs
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Equipment & incidents
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Vendor dispatch
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New-store programs
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Reporting
02
Platform
What we put on the platform.
General capability areas — authored once, executed in stores, visible to corporate. Start with the work that is already painful.
Equipment & incidents
One place to raise a broken unit or a store issue and route it to the people who can close it.
Vendor dispatch
Send work to the contracted vendor with the asset, location, and history already attached.
New-store programs
Openings and remodels as a workflow — gates, punch lists, and a clear day-one review.
Reporting
Completion, exceptions, and trends on the same reporting stack as the rest of the enterprise.
One
Instance
The store runs where IT and facilities already live.
One
Identity model
SSO and roles you already govern — including franchise isolation.
One
Reporting stack
Exceptions without a parallel extract to make the numbers agree.
03
Services
A ServiceNow build shop that has stood on the floor.
Implementation, custom applications, integration, and retained capacity — aimed at multi-store apparel retail and franchise operations.
Implementation
Stand up store operations in your instance, configured to how the stores actually run.
Custom applications
Scoped apps you own — source-controlled, tested, and handed over to your platform team.
Integration
Connect POS, labor, ERP, and store systems so store work does not live in a nightly file drop.
Retained capacity
A named developer and architect on a backlog you control, when the work does not stop after go-live.
04
Next step
Your platform owner. One ops lead. A direct conversation.
Write to us. We will tell you whether store operations on ServiceNow is a fit — including when it is not.